Last Updated: September 2026

Taylor Homes (“Taylor Homes,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose and protect information when you visit TaylorHomesVA.com, use our property-search and IDX features, submit forms, request a home valuation, communicate with us or otherwise interact with our real estate and property-management services. By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

· First and last name

· Email address

· Telephone number

· Property address

· Mailing address

· Home buying or selling timeframe

· Property information

· Real estate preferences

· Price range

· Saved property searches

· Favorite or saved properties

· Rental or property-management inquiries

· Messages, questions and other information submitted through forms

· Information you provide during communications with our agents or staff

For home valuation requests, we may collect information such as your property address, contact information, anticipated selling timeframe and other property details that you choose to provide.

We may also collect information automatically when you use the website, including:

· IP address

· Browser type

· Device type

· Operating system

· Referring website or advertisement

· Pages viewed

· Search activity

· Listings viewed

· Dates and times of visits

· General geographic information derived from an IP address

· Interactions with forms, links and website features

· Cookie and advertising identifiers

2. How We Collect Information

We may collect information through:

· Contact forms

· Home valuation forms

· Property inquiry forms

· IDX registration forms

· Saved-search and listing-alert registrations

· Email subscriptions

· Telephone calls

· Text messages

· Emails

· Advertising campaigns

· Website cookies and tracking technologies

· Customer relationship management systems

· Third-party real estate platforms and referral sources

Our IDX functionality may be provided in part through IDX Broker. Visitors who register through IDX pages may become leads and may save searches, save properties and receive property updates.

3. How We Use Personal Information

We may use personal information to:

· Respond to inquiries

· Provide requested real estate information

· Prepare or discuss home value estimates and comparative market analyses

· Assist buyers in finding properties

· Assist homeowners considering selling

· Provide property-management information or services

· Schedule appointments, consultations or showings

· Provide listing alerts and saved-search updates

· Communicate about properties you have viewed or expressed interest in

· Maintain prospective-client and client records

· Follow up with leads and prospective clients

· Provide customer support

· Improve our website and services

· Understand how visitors use our website

· Measure advertising performance

· Improve marketing campaigns

· Prevent fraud, abuse or security incidents

· Comply with legal, regulatory, MLS and professional obligations

We may also use your information to personalize our communications based on information you have provided or your interactions with our website.

4. Customer Relationship Management and Follow-Up

Taylor Homes may use customer relationship management platforms to organize inquiries and communicate with prospective and existing clients.

Information submitted through our website may be transmitted to systems such as Follow Up Boss or similar CRM and communication platforms.

These systems may store information such as:

· Name

· Email address

· Telephone number

· Property address

· Lead source

· Real estate interests

· Selling or buying timeframe

· Communications with our agents

· Notes related to your inquiry

· Website or lead activity

5. Communications by Email, Telephone and Text Message

If you provide your contact information, Taylor Homes may contact you regarding the inquiry or services you requested.

Depending on the information you submit and your communication preferences, we may communicate by:

· Telephone

· Email

· Text message

· CRM-generated notifications or follow-up messages

You may ask us to stop marketing communications at any time. For email communications, you may use any unsubscribe mechanism provided or contact us directly. For text messages, you may reply STOP where applicable or contact us to request removal from text communications.

Submitting a website form does not obligate you to buy, sell, rent or enter into a real estate relationship with Taylor Homes.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies.

These may be used to:

· Make the website function properly

· Remember preferences

· Support IDX and property-search functionality

· Understand visitor behavior

· Analyze site traffic

· Measure advertising effectiveness

· Attribute leads to advertising campaigns

· Improve marketing

· Support remarketing or targeted advertising where permitted

We may also use a cookie-consent or preference-management tool that allows you to accept, reject or manage certain non-essential cookies.

7. Analytics and Advertising

We may use third-party analytics and advertising services, which may include services offered by companies such as Google, Meta/Facebook, Microsoft and other advertising or analytics platforms.

These services may use cookies, pixels or similar technologies to collect information about website activity.

We may use this information to:

· Understand where website visitors come from

· Measure conversions

· Determine whether an advertisement resulted in an inquiry

· Improve advertising campaigns

· Build audiences for advertising

· Deliver or measure relevant advertisements

Where required by applicable law, we will provide appropriate notice or choices regarding non-essential cookies and targeted advertising.

8. Information We Share

We do not sell personal information for money.

We may disclose or make personal information available to service providers and business partners when reasonably necessary to operate our business or provide requested services.

These may include:

· Website hosting providers

· WordPress and website technology providers

· Form-processing providers

· IDX and MLS technology providers

· Customer relationship management providers

· Email providers

· Telephone or texting providers

· Analytics providers

· Advertising platforms

· IT and security providers

· Real estate transaction service providers

· Title companies

· Inspectors

· Contractors

· Property-management vendors

· Mortgage or lending professionals

· Other real estate professionals

We only intend to share information with transaction-related professionals when reasonably necessary to provide a service you request, facilitate a transaction or follow your instructions.

For example, if you ask us to connect you with a lender, inspector, title company or other service provider, we may provide the information necessary to make that introduction.

9. Mortgage and Lending Referrals

Taylor Homes or its affiliated real estate professionals may maintain professional relationships with mortgage lenders or loan originators.

If you request mortgage information, financing assistance or an introduction to a lender, we may share your contact information with the lender or mortgage professional you have requested or authorized us to contact.

We do not intend for this website to collect highly sensitive lending information such as Social Security numbers, bank account numbers or full financial application information.

If you proceed with a mortgage application, the lender’s own privacy policy and legal disclosures will govern the information you provide directly to that lender.

10. Property Management and Rental Inquiries

If you contact Taylor Homes regarding property management, rentals or tenant-related services, we may use the information you provide to respond to your inquiry, evaluate service needs or facilitate communication with owners, tenants, applicants or service providers.

This website is not intended to collect sensitive screening information such as Social Security numbers unless a separate secure system specifically designed for that purpose is provided.

11. MLS and IDX Services

Property-search functionality on our website may be provided by third-party IDX and MLS technology.

When you register for property searches, save listings or request information about a property, information about your registration and activity may be stored or transmitted through those services.

Your use of third-party IDX functionality may also be subject to the provider’s own privacy terms.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

· Respond to inquiries

· Maintain prospective-client or client relationships

· Provide requested services

· Maintain transaction or business records

· Comply with legal, regulatory, MLS, insurance or professional requirements

· Resolve disputes

· Protect against fraud or abuse

· Maintain appropriate business records

Retention periods may vary based on the nature of the information and the purpose for which it was collected. Third-party service providers may maintain information according to their own retention policies.

13. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. However, no internet transmission, website or electronic-storage system can be guaranteed to be completely secure.

You should avoid submitting highly sensitive financial, identification or medical information through general website contact forms.

14. Your Privacy Rights

Depending on where you live and which privacy laws apply to Taylor Homes, you may have rights regarding your personal information.

These may include the right to:

· Request access to personal information

· Request correction of inaccurate information

· Request deletion of certain information

· Request a copy of certain information

· Opt out of certain marketing communications

· Opt out of certain targeted advertising or data-sharing practices where required by law

· Appeal a decision regarding a privacy request where applicable

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

15. Targeted Advertising and Privacy Choices

We may use advertising technologies that help us measure advertisements or show advertising based on website interactions.

Where applicable law gives you the right to opt out of targeted advertising or certain disclosures of personal information, you may exercise that right through our cookie-preference tool or by contacting us.

If we implement additional privacy-choice tools, instructions will be made available on the website.

16. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” signals or similar privacy controls. Because industry standards regarding these signals continue to evolve, our website may not respond to every browser-level signal in the same manner.

Where we are legally required to recognize a particular opt-out preference signal, we will take reasonable steps to comply.

17. Third-Party Websites

Our website may contain links to third-party websites, including listing websites, mortgage or lender websites, title companies, inspectors, service providers, social media platforms and review platforms.

Taylor Homes is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party service you use.

18. Social Media

If you interact with Taylor Homes through Facebook, Instagram, Google or another social platform, that platform may collect or process information according to its own privacy policies.

Information you voluntarily make public through social media may be visible to others.

19. Children’s Privacy

Our website and real estate services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our general website services. If we learn that such information has been collected unintentionally, we will take reasonable steps to remove it.

20. Fair Housing and Non-Discrimination

Taylor Homes supports equal housing opportunity.

Information collected through our website is not intended to be used in a manner that unlawfully discriminates against individuals based on protected characteristics.

21. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time as our website changes, we add or remove technology providers, our marketing practices change or legal requirements change.

The date at the top of the policy will indicate when it was most recently updated. We encourage you to review this policy periodically.

22. Contact Taylor Homes

Taylor Homes

11820 Bondurant Drive

Midlothian, VA 23236

Email: hello@taylorhomesva.com

Phone: 804-402-4482

Website: TaylorHomesVA.com